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About the role
- Junior Application Setup Consultant at myKaarma supporting dealership software post-implementation. Collaborating with teams and improving efficiency for dealership service centers.
Responsibilities
- Serve as a key resource for dealerships after initial software setup, supporting ongoing configuration and optimization needs.
- Understand and respond to dealership workflows, identifying opportunities for improved efficiency and better software alignment.
- Collaborate with the Customer Engagement Management, Scheduler, and Service Cart teams to deliver a cohesive customer experience.
- Help translate dealership feedback into actionable software changes or enhancements without disrupting existing workflows.
- Contribute to the development and refinement of internal documentation and customer-facing resources.
- Proactively communicate any roadblocks and escalate when necessary, ensuring timely resolution.
- Participate in the continuous improvement of our implementation and support processes.
- Mentor internal team members on product knowledge to enhance cross-functional understanding.
Requirements
- Experience working in a dealership environment, especially within Fixed Operations.
- Familiarity with automotive scheduling and Multi-Point Inspection (MPI) tools.
- Customer service experience.
- Strong communication and interpersonal skills.
- Working knowledge of Google Workspace (Gmail, Calendar, Sheets, Forms, etc.).
- Previous experience in a Dealership management system or 3rd party application support (Nice to Have).
- Working knowledge of Salesforce or other CRMs (Nice to Have).
- Experience with the myKaarma suite of products and “Admin Tool” portal is a plus (Nice to Have).
Benefits
- Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility.
- Health and Wellness : Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
- Time Off: Generous vacation time to recharge and balance life outside work.
- In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments on-site.
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