About the role

IT Vendor Manager at Grant Thornton managing vendor relations, ensuring performance, and driving collaboration in a fast-paced IT environment.

Responsibilities

Build and maintain strong, productive relationships with strategic vendors, ensure effective communication, align goals, and manage vendor escalation and governance cadences.
Monitor and evaluate vendor performance, manage SLAs, evaluation scorecards, CSAT assessments, oversee RAID logs, and manage dispute resolutions.
Participate in contract negotiations, due diligence, change order oversight, ensure contract compliance, and support compliance and certification processes.
Oversee financial forecasting, credit tracking, invoice audits, assist with budgeting, and manage ARC/RRC monthly audits and approvals.
Oversee vendor onboarding/offboarding processes, establish governance model guidelines, develop SLAs, set up collaboration tools, and support transition plans.
Assist with adhoc vendor management needs and contribute to ITVM roadmap projects.

Bachelor's degree.
Minimum of 5 years of experience in vendor management, procurement, or a related role.
Strong understanding of IT vendor management principles and best practices.
Excellent communication, negotiation, and relationship management skills.
Proven ability to manage multiple vendors and projects simultaneously.
Ability to manage a fast-paced environment, high pressure, and heavy workloads.
Positive team player who fosters collaboration and contributes to a supportive work environment.
Certification in Vendor Management or related fields (preferred).
Familiarity with vendor segmentation, vendor dashboards, Azure DevOps, and Ariba (preferred).
Familiarity with contract lifecycle management and SLA management (preferred).

We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: __https://www.grantthornton.com/careers/rewards-and-benefits__
Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.
Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.