Configuration Manager bridging engineering and production, ensuring smooth technical data flow for defense innovations. Collaborating with teams to manage BOM and manufacturing documentation effectively.
About the role
- IT Service Manager establishing service management capabilities for application stability. Overseeing incidents, problems, and changes while collaborating with vendors and teams to ensure reliability.
Responsibilities
- Establish and run service management capabilities end-to-end—owning incident, problem, change, service request, and knowledge management.
- Partner closely with application vendors and internal teams to keep services stable, including integrations to Dynamics 365 and Microsoft 365.
- Follow ITIL principles today and run a formal weekly change cadence.
- Run ITIL processes across Incident, Problem, Change, Request, and Knowledge; define SLAs/SLOs and drive MTTA/MTTR improvements.
- Own change governance (CAB/weekly change forum), release calendar, and service readiness for go-lives/maintenance.
- Coordinate with vendors to progress tickets/UAT/production releases and track KPIs to closure.
- Service reliability for core platforms: Microsoft 365, SharePoint, Dynamics 365 CRM and trading systems.
- Major incident & problem facilitation; root-cause, post-incident reviews, and preventative actions.
- Provide excellent IT Service reporting for Technology & LT stakeholders.
Requirements
- 6–10 years in IT service management with ITIL v3/v4
- Practical experience using SaaS service management tools (e.g., ServiceNow, Freshservice, Jira Service Management, Zendesk)
- Excellent facilitation and written communication; clear, calm incident leadership.
- Proactive, enthusiastic self-starter, comfortable working in a fast-moving environment.
- Have a valid right to work in Malaysia or a valid work visa which can be transferred.
- Nice to have Payments/trading experience; FIAT & Digital Asset Administration exposure.
- Basic IT knowledge to include Cloud, security and general infrastructure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Senior Development Manager overseeing delivery of new affordable housing developments. Leading a team to ensure project compliance and high - quality execution for Incommunities.
Engagement Lead at Satori Analytics responsible for managing client relationships and driving account growth. Overseeing delivery, mentoring team members, and strategizing for account success.
Area Sales Manager responsible for revenue growth and relationship building in Downstream division. Leading sales efforts and ensuring customer needs are met with technical solutions.
Operational Manager for Alpheus managing MRA operations and maintenance, ensuring compliance and performance across Northern Operations.
IC
Sustainability Manager developing and improving ISCC’s certification framework for biomass fuels. Focusing on biogas, biomethane, and bioLNG with a strong emphasis on regulatory compliance and market trends.
Commercial Manager roles focused on driving performance and value in Central Services. Overseeing commercial activities, contracts, and financial performance with operational team collaboration.
SEA Manager at Optimerch GmbH, focusing on optimizing Google Ads and Microsoft Advertising campaigns for medium - sized businesses. Responsible for client performance and data - driven decision - making.
Commodity Manager leading global procurement of mechanical parts at Industrial Scientific. Responsible for cost reduction, supplier management, and commodity strategy development in a manufacturing setting.
Nurse Practitioner Manager providing clinical leadership and managing operations in ambulatory infusion centers across Southern California. Overseeing diverse teams, optimizing workflows, and ensuring patient safety and care quality.