Biostatistician developing statistical tools for complaint trending in pharmaceutical industry. Collaborating with cross - functional teams to enhance product quality methodologies.
About the role
- IT Service Delivery Analyst responsible for improving IT service delivery at Chetwood Bank. Drives service improvement and manages IT service performance in a hybrid work environment.
Responsibilities
- Drive service improvement activities and processes whilst ensuring efficient logging, progression, and resolution within agreed timeframes.
- Escalate improvements and risks to internal and external stakeholders as appropriate.
- Conduct regular improvement analysis and colleague discussions to ensure key services within the business are operating in the correct manner and as efficiently as possible.
- Monitor, manage, and report on IT service performance, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Work in coordination with the other members of the IT Service Delivery Team to implement improvements which resolve Post Incident Review (PIR) actions.
- Act as the primary point of contact for certain service-related issues, liaising with internal stakeholders and service providers to ensure effective communication and service delivery.
- Maintain accurate documentation of IT service processes, procedures, and performance metrics. Generate regular reports for management review.
- Assisting the IT Service Delivery Manager with trend analysis on Service Delivery performance.
- Continuously develop an understanding of new and existing IT toolsets within the business in order to support and/or develop as needed.
- Assist in maintaining, configuring, developing, and improving the Chetwood services under remit (such as Jira workspace, specifically focussing on company managed projects).
- Increase of automation within the business using tools such as Jira automation and integrations such as Zapier
- Work in coordination with relevant internal teams and vendors to maintain the services & tools under remit (such as the telecommunications system Genesys).
Requirements
- Atlassian Jira Administration experience
- Previous experience in Service Delivery, or Sys Admin.
- Excellent communication skills.
- Excellent service and process improvement identification skills
- Understanding of Microsoft 365
- Understanding of Genesys telecommunications software
- Strong IT service desk experience
- Asset Management (e.g., Jira Assets)
- Understanding of good email security practices (e.g., phishing awareness)
- Good overall security practices
- ITIL certification or demonstrable experience working in an ITIL aligned environment.
- Experience with one, or more, Service Management tools (e.g., Jira or Service Now)
- Ability to understand technical disciplines
- Incident and problem management experience
- Strong troubleshooting and fault-finding skills.
- Strong cloud collaboration skills and experience
- Understanding of IT Security and compliance
- Ability to plan and prioritise workload.
- Some knowledge of change management
- Some knowledge of problem management
- Some knowledge of risk management
Benefits
- Competitive salary
- 25 days holiday PLUS your BIRTHDAY off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with Axa
- Hybrid working – Wrexham
- Free breakfast available
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Biostatistician supporting signal detection and trending analysis in a pharmaceutical setting. Collaborating cross - functionally within the Product Quality Vigilance team to enhance data methodologies and insights.
Data Analyst overseeing data infrastructure and operations supporting Wealth Management. Key liaison with Operations, Finance, and Wealth Management teams for automation and reporting.
Senior Analyst responsible for partnership execution in strategic technology with significant influence on LPL’s third - party technology ecosystem. Focused on driving measurable business outcomes with strategic discussions.
Customer Due Diligence Analyst ensuring legal compliance for submitted applications. Processing applications and conducting credentialing procedures in a busy environment at RELX.
BSA Analyst I at WSFS Bank analyzing suspicious transactions related to money laundering and terrorist financing. Conducting reviews and ensuring compliance with BSA/AML regulations.
FOIA Analyst at Amentum responding to requests for review of classified information. Requires extensive knowledge of FOIA/PA/MDR and collaboration with various organizations.
FP&A analyst supporting income statement analysis and preparation for aerospace & defense firm. Collaborating with executives on financial metrics and reporting processes within a hybrid work schedule.
FP&A analyst for Missile Solutions Segment leading business results through working capital improvements and accurate financial statement preparation. Collaborating with cross - functional teams and executive leadership.
Implementation Analyst at Manulife, providing support for Group Benefits Clients. Ensuring effective implementation of group benefit policies and collaborating with internal partners.