TSTC is seeking a Network Engineer to design and maintain network infrastructure, ensuring high reliability and security for federal agencies. Ideal for candidates with strong networking skills and experience in network automation.
About the role
- IT Help Desk Support Specialist ensuring smooth IT operations for a team of approximately 75 employees. Providing technical support and maintaining office network with occasional onsite visits.
Responsibilities
- Act as the first point of contact for all IT support requests from both in-office and remote employees.
- Provide technical support to in-office staff, including but not limited to troubleshooting issues with computers, printers, VoIP phones, and conference room A/V systems.
- Deliver remote technical support for offsite employees by resolving software, connectivity, and hardware-related issues.
- Monitor and maintain office networking infrastructure (Wi-Fi, switches, cabling) to ensure reliable connectivity.
- Set up and configure hardware and user accounts for new hires.
- Manage and document support tickets in a timely and organized manner.
- Manage efficient and thorough on-boarding and off-boarding processes.
- Assist with device inventory tracking, procurement, and asset lifecycle management.
- Ensure remote staff have secure, efficient access to necessary systems and tools.
- Collaborate with external vendors for specialized support or equipment servicing.
- Promote IT best practices and provide informal training or guidance to end users.
- Support the implementation of company security strategies, including: - Enforcing multi-factor authentication (MFA) and strong password policies.
- Ensuring endpoint protection and security updates are properly deployed.
- Assisting with user access reviews and permission audits.- Educating users on phishing risks and secure computing practices.
- Other duties may be added to support product and engineering teams as needed, for example, project management or software testing.
Requirements
- At least 2 years of experience in an IT support or help desk role, supporting both local and remote users
- Proficiency with Google Workspace, Microsoft 365, and collaboration tools such as Monday, Zoom, and Slack
- Experience with help desk ticketing systems (e.g., Zendesk, Monday is preferred)
- Knowledge of remote desktop tools (e.g., TeamViewer, AnyDesk, or built-in OS tools) is preferred
- Familiarity with networking concepts, including IP addressing, Wi-Fi setup, and VPNs
- Familiarity with endpoint management tools (e.g., Intune, JAMF, or similar)
- Awareness of cybersecurity practices, especially for remote work environments is preferred
- Strong troubleshooting skills for printers, workstations, and A/V conferencing systems
- Excellent verbal and written communication skills
- Highly organized and able to manage multiple priorities and support requests
- Team-focused attitude with a strong sense of ownership and urgency
Benefits
- CT offers a comprehensive benefits package - check out our careers page to learn more
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