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About the role
- IT & Business Systems Support role providing IT services globally at Nomad Digital. Support on Office 365, NetSuite, and telephone systems with a hybrid working model.
Responsibilities
- Work as part of a team to provide support on a number of key business systems such as the Office 365 suite (OneDrive, Microsoft Teams, Exchange Online, SharePoint Online and Azure AD), NetSuite (ERP System) and Telephone system.
- Provide support via phone, email and face-to-face and within the set SLA.
- Assist in the investigation of security tickets and the implementation of new systems to improve security.
- Provide support on projects as identified by the IT & Business Systems Administrator/Supervisor.
- Complete tasks and objectives set by other members of the team on time and within scope to ensure all of the team is fully supported and departmental goals are reached.
- Assist with the tasks associated with Nomad’s new starter and leaver procedure.
- Provide general hardware and software support across a wide range of devices.
- Work with the team to maintain the software and hardware asset management system.
- Produce reports on system usage and display management information.
- Analyse incident trends and proactively look for solutions to reduce support tickets.
- Produce knowledge articles for the team and end users on common issues and known problems.
Requirements
- Graduate with a Business and IT background or relevant IT apprenticeship.
- ITIL Foundation.
- Good working knowledge of Microsoft Windows 10 & 11.
- Good working knowledge of PC hardware and diagnosing and resolving hardware and software issues.
- Good working knowledge of Microsoft Office 365 applications including Visio and Project.
- Good working knowledge of Windows Mobile, Android and Apple iOS devices.
- Understanding of Office 365, preferably with experience of administrating Microsoft Teams, Exchange Online, Azure Entra, Defender and troubleshooting OneDrive for Business.
- Understanding of SIP telephone systems.
- Working knowledge of SharePoint preferably administrating via SharePoint Online.
- Working knowledge of ERP systems such as NetSuite.
- Experience with Windows PowerShell.
- Experience with Linux and Apple operating systems desirably but not essential.
- Knowledge of current trends in IT systems and security.
- Experience of dealing with the needs of a diverse workforce with a wide range of IT skills.
- 12 months experience working in an IT/Desktop Support role.
Benefits
- Health Care Cash Plan.
- Life Assurance.
- Critical Illness Cover.
- Contributory Pension Scheme via Aviva.
- Employee Discount Portal.
- Free On Site Gym.
- 25 Days of Annual Leave with enhanced leave based on tenure.
- Annual Leave Purchase Scheme.
- Employee Referral Scheme / Employee Recognition Scheme.
- Company Sick Plan.
- Hybrid Working Model - The role will consist of a mix of working from home and being in our Newcastle Head Office.
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