Third Level Support Administrator in Germany focused on IT infrastructure management and problem resolution. Responsible for server optimization, documentation, and collaboration with service providers.
About the role
- IT System Administrator for providing support and managing IT systems at p3b AG in Biel, Switzerland. Handling user inquiries, monitoring systems, and conducting training sessions.
Responsibilities
- As the first point of contact for IT support and IT inquiries, you are the go-to person for users
- You handle and resolve the majority of support requests independently
- You proactively address more complex cases and escalate them to the appropriate teams when necessary
- You monitor IT systems and networks using monitoring tools to ensure stable operations
- You provision and maintain endpoints, servers, and infrastructure on a regular basis
- You also conduct internal training sessions
- You independently manage smaller IT projects
- You support internal customers in the rollout of new systems
- You manage employee-facing IT services throughout their entire lifecycle
Requirements
- Completed vocational training in IT (EFZ) or higher, or equivalent professional experience in IT support and system administration
- Initial practical experience with Active Directory, Group Policy (MS Entra), and administration of Microsoft Windows clients and servers in a hybrid environment (on-premises & cloud)
- Experience in Mobile Device Management (MDM) using Intune
- Very good German skills (C1) and good spoken French (B1)
Benefits
- Modern employment conditions (home office, part-time possible, etc.)
- You will have significant freedom to shape and implement your ideas
- Generous contribution to the SBB Generalabonnement (GA) and other perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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