IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Helpdesk Technical Support Specialist providing technical support within a global law firm in a hybrid work environment. Resolving complex technical issues and ensuring client satisfaction.
Responsibilities
- Resolves complex technical issues at point of contact
- Utilizes customer service skills to effectively support a demanding client base
- Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
- Works overtime as needed
Requirements
- Prior experience providing technical support in a call center environment or professional services organization preferred
- Microsoft Office Specialist certification in MS Word and other Office certifications preferred
- A+ and Network+ certifications are highly desirable
- Prior experience documenting interactions and using an IT ticketing system
Benefits
- competitive compensation
- excellent benefits package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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