Hybrid Healthcare Solutions Manager

at eRecruiter

• Job title: Healthcare Solutions Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Flux
• Location requirements: Hybrid, Lome, Togo

About the role

• Solutions Manager focused on healthcare solutions, collaborating closely with health systems and ministries. Overseeing implementation and developing user training while driving product adoption in rural healthcare settings.

Responsibilities

• Own and drive the product backlog, and manage configuration, testing, and deployment of products and solutions in rural health facilities and intelligence centers.
• Serve as an advocate for the primary HOS user, capturing feedback and identifying gaps in usability, workflow integration, and performance.
• Lead user training and change management efforts—ensuring frontline health workers and supervisors can adopt and use digital tools effectively.
• Actively troubleshoot and triage issues, working closely with core product and engineering teams to prioritize fixes and feature improvements.
• Collaborate cross-functionally to support data quality improvement, ensure consistent reporting, and enable value-based decision-making at all levels of the health system.
• Contribute to product documentation, internal playbooks, and user-facing materials to ensure knowledge is codified and shared.
• Support the development of value use cases by linking product features to impact metrics.

Requirements

• 5+ years of experience in health informatics, EMR systems, or digital health delivery—ideally in low-resource settings.
• Strong experience in product or implementation roles where you supported tool deployment, end-user onboarding, or process rollouts.
• Familiarity with platforms such as DHIS2, OpenMRS, CommCare, or similar.
• Demonstrated ability to synthesize user feedback into actionable product insights.
• Clear and empathetic facilitation and training skills.
• Ability to work comfortably in rural or underserved environments and to maintain tight feedback loops with distributed teams.
• Bilingual (English + French) for francophone countries.

Benefits

• This is a hybrid role with significant in-person requirements.
• Opportunities for professional development.
• Responsibilities include user training and change management.