Global Process Owner responsible for designing and harmonizing Customer Care processes. Leading transformation initiatives for the company’s global service operations.
About the role
- Healthcare Banking Support Specialist directly working with loans and customer accounts. Collaborating with teams to ensure exceptional satisfaction and support for clients of U.S. Bank.
Responsibilities
- Support role working directly with loans, customer accounts, inquiries, and items related to client satisfaction
- Collaborate with Healthcare Relationship Managers, Business Development Officers, and Relationship Analysts
- Support sales teams in executing a One Bank strategy and growing market share
- Responsible for retaining and deepening client relationships by providing exceptional client experience and support
- Lead efforts in business account openings, funding, and maintenance
- Work closely with Bankers, legal, credit, construction, post-underwriting, lending services, attorneys, title companies, insurance companies to ensure proper lien position and minimize loan exceptions
Requirements
- Bachelor's degree, or equivalent work experience
- Typically seven or more years of job-related experience
- Experience working with commercial loans for the healthcare industry
- Considerable knowledge of departmental and bank products & services
- Proven customer service and problem resolution skills
- Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications
- Effective interpersonal, verbal and written communication skills
- Experience in receiving and implementing performance feedback & coaching
- Self-motivated and results-oriented with excellent organizational skills
- Experience deepening relationships over the phone with clients
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals
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