Senior Manager, Product Management overseeing a correspondence platform at Capital One. Leading product lifecycle, collaborating with teams to enhance customer communication processes.
About the role
- Head of Product shaping customer experiences through Generative AI. Leading strategic integration of AI and machine learning for innovative value propositions.
Responsibilities
- Develop and articulate a compelling product vision and strategy strongly aligned with leveraging emerging AI technologies for outsized growth.
- Strategically integrate Generative AI and other AI capabilities to create superior user experiences and strong differentiation in the US market.
- Champion user-centered design principles, ensuring a seamless and intuitive UX across all product touch points, especially new AI features.
- Build, manage, and scale the product organisation, mentoring and empowering Product Managers to bring bold, AI-integrated concepts to life.
- Synthesise quantitative and qualitative insights to inform actionable, data-driven product strategies with strong commercial imperatives.
- Partner closely with cross-functional teams to effectively communicate and execute the AI-integrated product roadmap, managing complex dependencies at scale.
Requirements
- A builder at heart, passionate about creating products that solve complex problems and make a demonstrable difference.
- Equipped with superior business judgment, combining intuition, experience, and data-driven insights, with a keen eye on AI's potential.
- An excellent team motivator, capable of inspiring a high-performing product team to embrace AI-driven innovation and UX-focused design.
- Deeply committed to delivering exceptional and innovative customer experiences, transforming them through technology and AI.
- Highly experienced in B2C, e-commerce, or marketplace environments, understanding the nuances of consumer digital products.
- An expert in the capabilities and ethical implementations of Generative AI and broader AI, driving product development within a modern framework.
Benefits
- We encourage people of all different backgrounds and identities to apply.
- Committed to maintaining an inclusive, supportive place for you to be you and do your very best work.
- Scope, resources, and the mandate to not just apply existing AI but to lead the charge in inventing the future of our customer proposition.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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