Billing Manager at QBE supporting financial operations and leading billing and collections processes. Responsibilities include monitoring delinquent accounts and managing budgeted resources.
About the role
- Head of Billing overseeing the billing team across UK & Europe. Responsible for strategic direction and management of operations to ensure compliance and efficiency in billing processes.
Responsibilities
- Leading the Billing function and setting strategic goals and operational priorities
- Drive process improvements and automation initiatives to streamline billing operations
- Develop and implement Billing SOP, international billing policies, procedures and best practices
- Monitoring performance metrics, driving improvements, and delivering on KPIs to the CFO, regional directors and board
- Liaise directly with clients, senior management, technical teams and clients to resolve billing queries and ensure alignment with client billing guidelines as well as initial client onboarding
- Ensure compliance with global VAT Laws, International invoicing requirements by country, account rules and international financial controls and billing practices
- Monitor, strategize and reduce Work in Progress across the business
- Collaborate with finance, compliance and legal operations teams to support audits and internal reporting requirements
- Responsible for leading the monthly billing process across the group
- Responsible for overall billing communication, keeping the UK, Europe and key stakeholders up to date with all necessary information
- Direct management of 5 Team Leads and indirect management of 15 FTEs
- Overseeing international E-Billing for the company
- In charge of ERP updates
- Travel may be required to all UK & European offices
Requirements
- 5 years’ plus experience in a similar role in an international company leading a transformational billing function
- Knowledge of regulatory compliance including international legal billing standards, VAT and Accounts rules
- Experience in billing function transformation or contributing to ERP implementations, enhancements and upgrades
- D365 experience preferred
Benefits
- We believe in building a diverse and inclusive environment where each person can be themselves, feel valued for their contribution and be challenged and supported to reach their full potential.
- Hybrid Working - Working patterns to support your work-life balance. As well as competitive maternity and paternity packages.
- Well-Rewarded - A competitive salary and generous holiday entitlement. As well as the opportunity to purchase up to five extra days.
- Focus On Wellbeing - We offer a number of health and wellness options, including gym membership and cycle to work schemes.
- Healthcare Packages - Private healthcare insurance and medical support, including dental insurance and eyecare vouchers.
- Personal Development - A continuous learning and development programme, including established APC and in-house mentoring schemes.
- Additional Benefits - We offer a wide range of benefits including a season ticket loan and professional membership subscriptions.
- Exceptional Exposure - You’ll have the opportunity to work on diverse projects across different sectors and regions.
- Social Responsibility - We hold team and social events as well as charity fundraising and volunteering activities.
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