Billing Manager at QBE supporting financial operations and leading billing and collections processes. Responsibilities include monitoring delinquent accounts and managing budgeted resources.
About the role
- Utility Billing Clerk managing accurate billing and customer service for utility accounts at City of Hamilton. Ensures timely delivery of water-related services and support to clients.
Responsibilities
- Performs tasks related to the accurate and timely billing and delivery of water, wastewater and stormwater accounts
- Provides customer service to Hamilton Utility clients, internal staff and external stakeholders
- Receives, assesses, and responds to inquiries from staff, financial institutions, law offices, government agencies and the public
- Ensures accurate and timely updates of billing information
- Monitors Pre-Authorized Payment Plan accounts and follows up on discrepancies
- Researches information, analyzes accounts and composes correspondence in response to account discrepancies
- Notifies applications if criteria are not satisfied
- Manages call backs from notices to account holders and property owners
- Maintains the collection of arrears, calculates and applies penalty and interest charges
Requirements
- Demonstrated knowledge of basic accounting and related financial reporting requirements
- Demonstrated ability to reconcile and balance daily transactions
- Previous experience in a customer service environment
- Demonstrated ability to work independently with minimal supervision
- Demonstrated ability to quickly and accurately input and manipulate data
- Proven ability to work independently and in a team environment
- Demonstrated previous experience in utility billing
- Demonstrated experience working in a computerized environment
- Proficient working knowledge with MS Office Software at an intermediate level
- Must be available to work on weekends as required
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
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