Hybrid Head of AI Operations

at Moonpig

• Job title: Head of AI Operations
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Lead AI Operations and strategy at Moonpig Group, enabling AI adoption across diverse functions. Guide teams towards measurable impact in a rapidly evolving digital platform.

Responsibilities

• Lead the company-wide execution of Moonpig’s AI strategy, ensuring alignment between central AI initiatives and local business priorities across all markets and functions.
• Partner with function heads to identify, prioritise, and deliver AI use cases that unlock measurable value and operational improvement.
• Build and manage a portfolio of AI programs and pilots, tracking adoption, ROI, and impact on business KPIs.
• Translate pilots into scaled, sustainable operating capabilities, working closely with Product, Data, Engineering, and Operations teams.
• Design and maintain Moonpig’s group-wide AI operating framework, integrating governance, reporting cadence, and performance measurement across all business units.
• Develop consistent metrics for AI maturity, value creation, and adoption; own the AI dashboard and progress reviews with the Executive team.
• Lead enterprise-wide change management to make AI a natural part of how Moonpig works — ensuring every team is equipped, confident, and compliant in using new tools and workflows.
• Create and run cross-functional AI guilds and leadership forums, fostering knowledge sharing, alignment, and experimentation across departments.

Requirements

• Proven experience in leading company-wide transformation or operations programs (AI, digital, or data-related strongly preferred).
• Strong stakeholder management and influencing skills, with experience working across Executive, technical, and commercial functions.
• Understanding of modern AI tooling, data governance, and change management principles.
• Ability to design and manage frameworks for performance tracking, governance, and ROI measurement.
• Empathy, curiosity, and the ability to inspire teams to embrace new ways of working.

Benefits

• 💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.
• 💆🏽 Wellbeing First: Private healthcare (UK), mental health support & dog-friendly offices (London & NL).
• 🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
• 📈 Career Growth: Learning allowances, coaching & development programs.