Case Manager providing clinical and non - clinical services to homeless individuals and families in Reno, Nevada. Coordinating and monitoring services to maximize access to mental health treatment and housing.
About the role
- Group Manager overseeing Operations in North America, enhancing client experience and service delivery. Managing team dynamics, client relations, and adherence to policies in a hybrid work setting.
Responsibilities
- Ensure client satisfaction by establishing and adhering to policies and procedures related to Operations and the company
- Foster effective communication among all staff levels to promote a collaborative environment and a culture of engagement and teamwork
- Address and resolve client needs promptly and comprehensively, proactively identifying opportunities for service improvement and initiating corrective action when necessary
- Represent Operations with external stakeholders, including client auditors, maintaining positive relationships and open dialogue to ensure alignment with client expectations
- Manage the implementation process of new clients, collaborating with cross-functional teams to ensure a smooth transition and efficient set-up within Operations while also fostering positive client experiences
- Assist senior management in policy development and the implementation of internal controls, with particular emphasis on promoting staff engagement and empowerment
- Review financial reporting/NAV packages for accuracy, adherence to controls, and timeliness, providing insights and recommendations for improvement as needed
- Research and resolve accounting and tax issues, providing expert guidance and support to internal stakeholders and clients as required
- Stay informed of regulatory requirements and liaise with the local regulator as necessary to ensure compliance
- Conduct employee appraisals in line with the company's performance management tools, providing constructive feedback and support for professional development while fostering a culture of employee engagement and growth
- Ensure adherence to and actively participate in the annual SOC Type II audit process by gathering evidence, working with the auditors and participating in the internal audit function
- Represent the company at networking events, as needed, and be able to represent the Operations process articulately with prospective clients
Requirements
- A professional accounting qualification
- Minimum 15 years of experience working in fund administration, specifically with exposure to financial markets/institutions, debt funds, hedge funds or private equity vehicles
- Minimum of five (5) years of experience managing a team of 10 or more, both in-person and remote
- Strong knowledge of investment accounting and technical knowledge of alternative investments, fund accounting and the preparation of financial statements
- Paxus and/or Investran experience preferred
- Detailed knowledge and understanding of regulatory matters including Anti-Money Laundering/Anti-Terrorist Financing and other regulatory reporting
- Strong computer skills and effective communication skills, both verbal and written
- The willingness to work overtime and public holidays when required
Benefits
- Health insurance
- Retirement plans
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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