Technical Operations Engineer at Telefónica Tech configuring SD - WAN services for multinational clients. Responsibilities include configuring Fortinet solutions and collaborating in dynamic environments.
About the role
- Fraud Operations Representative responsible for investigating fraud cases at leading financial service provider. Utilizing advanced fraud detection technology to protect customer assets while ensuring compliance.
Responsibilities
- Monitorear y analizar transacciones para detectar posibles actividades fraudulentas, asegurándose de que se cumplan las estrategias y los procedimientos de prevención del fraude.
- Investigar y resolver los casos de fraude denunciados, asegurándose de que la documentación sea precisa y oportuna.
- Desarrollar e implementar estrategias y procedimientos de prevención del fraude.
- Colaborar con los equipos de atención al cliente y operaciones para abordar y mitigar los riesgos de fraude.
- Realizar evaluaciones periódicas del riesgo de fraude y brindar recomendaciones para mejorar.
- Preparar y presentar informes detallados sobre las tendencias de fraude y las medidas de prevención cuando se lo soliciten.
- Colaborar con los equipos de productos, ventas, atención al cliente, etc. para abordar y mitigar los riesgos de fraude.
- Ayudar en la capacitación y educación de los miembros del equipo sobre la prevención y detección del fraude.
Requirements
- Estudios técnicos o universitarios incompletos en áreas relacionadas como Administración de Empresas, Comunicaciones o afines.
- Mínimo 2 años de experiencia en prevención de fraudes, procesos antifraude, detección de fraudes preferiblemente en la industria de servicios financieros.
- Conocimiento de los requisitos regulatorios y estándares de cumplimiento en el país.
- Habilidades básicas de análisis y resolución de problemas y sentido de autonomía para llevar a cabo tareas delegadas, asumiendo la plena propiedad de sus propios proyectos.
- Competencia en el uso de software y herramientas de detección de fraudes.
- Fuerte aptitud para el aprendizaje.
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellnes perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 MXN monthly restaurant coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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