Fleet Administration Executive managing fleet operations, ensuring customer satisfaction and efficiency. Responsible for quote generation, data analysis, and coordination across departments.
Responsibilities
Answering inbound fleet enquiries.
Generating quotes and orders adhering to our client’s processes.
Analysis and reporting of large amounts of customer data using Excel.
Following up through the registration process to vehicle delivery.
Updating the database with changes to customer details/actions/order progress etc.
Ensuring customer files are managed and organised effectively.
Processing vehicle orders.
Liaising with the end customer and other departments as required.
Managing customers and stakeholders’ expectations.
Adherence to relevant legislative and compliance regulations.
Preparing reports for internal use and for customers/retailers.
Requirements
Highly skilled administrators with a keen eye for detail.
Organised, self-motivated people with a strong sense of personal accountability.
Good communicators: you should be comfortable interacting with a range of people in client and customer businesses (phone and email).
Strong IT skills: any experience of using CRM/Database systems is advantageous, as is proficiency in Excel.
Excellent organisational skills and a task-focused mindset.
Excellent telephone manner.
Benefits
Education Bursary Fund – You can apply for funding to support your personal development in or outside of work.
Health and Wellbeing Allowance – You can claim back up to £500 a year, for services or items such as gym memberships, sports and equipment and a range of thing to help you stay active.
Continuous Training and Development – We offer comprehensive inhouse training along with development to help you progress within the business.
Social and charity activity days and events – Each year we celebrate and support both social and charity days, offering a chance for the community of ROI to mix with the wider business family.
22 days holiday (Plus bank holidays) with 3 flexidays after one year’s service and further increases after three, seven and ten years.
A day off on your birthday and a voucher to treat yourself to something nice.
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