Financial Data and Reporting Ops Consultant assisting with complex tax and credit reporting issues at Bank of America. Leading process improvements while coordinating with multiple stakeholders for effective issue resolution.
Responsibilities
Leads end-to-end resolution of complex client issues and inquiries related to tax and credit reporting.
Performs quality control and analytical support to ensure high performance accuracy.
Develops and implements new processes and procedures, and modifies existing procedures to ensure they are accurate and up to date.
Identifies, facilitates, and supports process improvements, requirements, and initiatives across multiple stakeholders.
Requirements
2–5 years of experience in project coordination, client services, operations, or a related role.
Bachelor's degree in Business Administration, Project Management, Communications, or related field (or equivalent experience).
Furnishing and Disputes knowledge
FCRA knowledge
Strong problem-solving and analytical abilities.
Excellent verbal and written communication skills.
Ability to prioritize tasks, manage time effectively, and meet deadlines.
Proficiency in MS Office Suite, project management tools (e.g., Jira, Trello, Asana), and communication platforms (e.g., Teams, Slack).
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