Head of Field Engineering at Oumi managing customer - facing technical function. Leading strategy, execution, and partnership with sales for successful AI adoption.
About the role
- Field Service Engineer maintaining and supporting customer equipment for Videojet in Cleveland/Akron area. Responsible for installation, diagnostics, and troubleshooting at customer sites.
Responsibilities
- Provide ongoing care and support for our customer's equipment.
- Install our products and solutions at customer locations.
- Diagnose and resolve challenges and problems.
- Become a trusted advisor and partner for our customers, to develop excellent relationships.
- Extend our Videojet footprint in the market by promoting our service agreements and newer technology.
- Daily travel from Cleveland, OH or Akron, OH within a 2-hour radius across the assigned territory.
- Travel to Wood Dale for training purposes, with sufficient notice provided.
Requirements
- At least 3 years of field service experience and/or customer-facing roles.
- Ability to travel.
- A valid driver's license and a clean driving record are required.
- Experience in repairing, troubleshooting, and diagnosing various types of equipment.
- Electronic and electrical skills are preferred.
- Basic computer/technical skills (can use email, software, phone apps, Microsoft Word).
Benefits
- Company Vehicle - You can use it for personal purposes!
- Annual bonus.
- Company cellphone & Company credit card.
- Benefits (medical, dental, vision & more) on day 1, no waiting period!
- Training and development opportunities.
- Flexibility, autonomy and freedom to manage your schedule.
- 401K savings plan + company match.
- Tuition reimbursement from Day 1.
- Attractive employee referral program.
- Paid Parental Leave.
- Wellbeing Program, with rewards.
- Employee Assistance Program (legal, financial, and counseling resources)
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