Principal Network Operations Engineer responsible for enterprise - grade network solutions for a technology company. Focused on design, implementation, and troubleshooting across various platforms in Miami's hybrid environment.
About the role
- Network Operations Manager for TIM ensuring high performance in fiber optic networks operations. Managing teams and improving operational metrics in a complex telecommunications environment.
Responsibilities
- Work with a focus on operational results, SLA compliance, and continuous improvement of network performance.
- Manage third-party companies responsible for operating TIM's outside plant fiber optic network and lead in-house and outsourced field teams deployed in the field.
- Monitor operational indicators (KPIs), perform critical data analysis, and take action on deviations.
- Develop and follow improvement plans (resilience, revitalization, reinvestment) to reduce failures and recurrence in the network.
- Ensure execution of corrective, preventive, and acceptance maintenance activities, aligned with the technical standards defined by TIM.
- Lead operational and technical meetings with vendors and internal stakeholders.
- Represent TIM on technical, regulatory, contractual, and operational matters with external partners.
- Control the application of the operational budget allocated to fiber optic network maintenance, ensuring its efficient use.
- Interact with internal teams to enable rapid fault resolution, always focusing on quality and the end-customer experience.
- Monitor compliance with operational processes and ensure standardization of field practices.
Requirements
- Bachelor's degree in Engineering, Business Administration, Telecommunications, or related fields.
- Solid experience in operational areas at large telecommunications operators.
- Experience in operation and maintenance processes for outside plant fiber optic networks.
- Management of operational indicators and critical performance analysis.
- Ability to read and interpret technical reports and dashboards.
- Microsoft Office.
- Power BI.
- English proficiency preferred.
- Experience in high operational-complexity environments within the telecommunications sector, with a focus on fiber optics.
Benefits
- Flexible Benefits Program
- Medical and Dental Assistance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Allowance
- Financial Well-being Program
- Private Pension
- Mobile device with unlimited internet and voice allowance
- Agreements and Partnerships with more than 3,000 companies and institutions, including discounts on your electricity bill and broadband internet
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- My First Benefit – Assistance for children up to 2 years of age
- Childcare Reimbursement (for parents)
- Flexible work models and schedules
- Happy Day – Day off during your birthday month
- Extended leaves for maternity, paternity, marriage, and adoption
- Transportation Voucher
- And others!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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