MGRP Manager IT - Strategieberatung providing consulting for IT strategy and solutions development. Leading a team while driving client relationships and business development efforts.
ML
Hybrid EMEA Order Management Manager
Posted 5 months ago
About the role
- Manager of EMEA Order Management leading a team in global operations from Copenhagen. Overseeing order processing and ensuring high performance in a hybrid work environment.
Responsibilities
- Lead, motivate, and develop the EMEA Order Management team, ensuring high performance and engagement in a fast-paced environment.
- Champion a culture of collaboration and knowledge sharing across regions and teams.
- Oversee daily operations of Order Management, including order processing, invoicing, license management, etc.
- Ensure the team meets and exceeds global Order Management KPIs and SLAs, driving continuous improvement in quality and speed of resolution.
- Implement new processes and/or drive business process maturity, scalability and procedures in alignment with global Order Management counterparts in the Americas and APAC regions.
- Collaborate closely with regional sales teams and global Order Management colleagues to support sales initiatives and operational excellence.
- Support the EMEA Order Management team on complex transactions and business escalations, ensuring customer and partner satisfaction while enforcing business rules and policies.
- Foster a culture of innovation, accountability, and continuous improvement within the team.
- Act as escalation point for complex order issues and ensure timely resolution.
- Represent EMEA OM in global projects and cross-functional initiatives.
Requirements
- 3-5 years of proven people leadership skills, ideally with experience managing teams in a global B2B environment and/or within a channel sales go to market strategy.
- Strong stakeholder management and relationship-building abilities.
- Excellent communication skills in English (verbal and written); additional languages are a plus.
- Continuous improvement and operational excellence mindset.
- Experience driving change management and process optimization.
- Experience with Salesforce a plus.
- Ability to balance strategic projects with daily operational needs, maintaining high quality and productivity.
- Customer-centric approach and strong service orientation.
- Experience in SaaS/software or technology sector preferred.
Benefits
- Flexibility in working arrangements (hybrid)
- Opportunities for career growth and impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Leitender Techniker für Telekommunikationsnetze bei 2W - COM GmbH in Isernhagen. Verantwortung für Projektleitung und fachliche Ansprechpartnerrolle in einem innovativen Unternehmen.
Foster Care Case Manager at LFCS providing child welfare services and case management support. Building relationships with families and ensuring client records are maintained accurately.
Healthcare Facilities and Energy Manager overseeing energy consumption and Central Energy Plant operations. Relocation assistance available for multiple U.S. locations: Midland, Springfield, Potsdam, and Portland.
Healthcare Facilities and Energy Manager responsible for reviewing energy consumption and overseeing Central Energy Plant operations for multiple healthcare facilities. Relocation assistance available for selected locations in the US.
Commercial Manager overseeing negotiations and contract terms across Environmental Services projects. Collaborating with teams to mitigate risks and deliver client satisfaction in North America.
Commercial Manager in Environmental Services for Stantec overseeing negotiations and project delivery, mitigating financial risks through collaboration and excellence in contract management.
Manager leading eDiscovery project execution and team supervision in Kroll’s India - based delivery team. Responsibilities include workload management, stakeholder communication, and workflow optimization.
Advertising Systems and Automation Manager at Hearst Magazines designing and managing operational infrastructures. Collaborating with multiple departments to optimize digital advertising workflows and ensure efficiency.
Responsible for administrative operations and quality assurance in a biogas collective specializing in CO₂. Collaborating with teams to streamline internal processes and ensure quality compliance.