Billing Manager at QBE supporting financial operations and leading billing and collections processes. Responsibilities include monitoring delinquent accounts and managing budgeted resources.
About the role
- eBilling Specialist at DLA Piper collaborating with Legal and Accounting teams for efficient electronic billing support. Managing inquiries, onboarding, and documentation for clients in a hybrid work model.
Responsibilities
- Perform a variety of duties to support the full eBilling cycle.
- Review of new eBilled matters and rates to be submitted to the client.
- Follow up on open items frequently until resolution; escalate as necessary.
- Fields eBilling inquiries.
- Strong attention to detail.
- Gathers and submits documentation required to onboard new eBilling clients; including submitting the first invoice to ensure a successful submission.
- Researches and resolves electronic billing rejections on technical and format issues versus billing-related issues.
- Initiates troubleshooting support and escalations.
- Maintain client account assignments.
- Review, update and document outside billing guidelines on assigned eBilled clients.
- Ensure all tasks for assigned clients are entered in billing and eBilling system accordance with the Firm and client guidelines.
- Subject matter expert on assigned clients.
- Assist team with projects and/or when needed on e-bill tasks.
- Update restrictions on time entry according to guidelines in time entry program (Intapp Terms).
- Tracks and resolves tickets assigned by the eBilling service desk on a daily basis.
- Meets SLAs.
- Manages workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
- Maintain weekly updated notes on new matters and new implementations.
- Liaises with internal support teams to develop learning and experience for taking on more complex client assignments.
Requirements
- 3 years’ prior experience in legal e-billing, in law firm administration roles, or comparable professional service oriented hourly billing, or formal training/certifications in legal back-office operations
- Strong communication and interpersonal skills required to interact with clients, billing timekeepers and business professionals.
- Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment.
- Must be an accurate proofreader and have strong attention to detail.
- Strong computer skills including proficiency in Excel and accounting systems, Aderant, Billblast and eBilling vendor sites preferred.
- High School or GED minimum education
- Bachelor’s degree in Accounting, Finance or similar field preferred.
Benefits
- Medical/dental/vision insurance
- 401(k)
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