Billing Manager at QBE supporting financial operations and leading billing and collections processes. Responsibilities include monitoring delinquent accounts and managing budgeted resources.
About the role
- E-billing Analyst managing electronic billing setups and supporting the Finance team at a Canadian law firm. Ensuring billing accuracy and leading process improvements with valuable insights and collaboration.
Responsibilities
- Maintaining various reports and spreadsheets related to timekeeper rates, unopened matters, eBilling rejection reports, and other billing data.
- Assisting the billing team in preparing and submitting status reports and budgets in eBilling systems for various clients, in coordination with lawyers and legal assistants.
- Performing monthly reconciliation of all eBilling invoices to ensure successful submission to various platforms.
- Investigating and documenting any rejected or short-paid invoices, and ensuring they are resubmitted in a timely manner.
- Acting as a liaison between lawyers/legal assistants and the Finance team, assisting with accounting and financial queries, and onboarding new eBilling clients to meet client requirements.
- Initiating collection inquiries with external clients, and escalating unresolved eBilling issues to billing lawyers for direction.
- Collaborating with the billing team to cancel, reissue, or resubmit invoices, and preparing credit notes in line with firm policies.
- Gathering and verifying information related to special arrangements or requirements for eBilling matter setup.
- Ensuring timely and accurate setup of eBilling matters and associated rates in the system.
- Preparing and submitting annual rate increases to clients through E-Billing vendor sites.
- Escalating unresolved issues to management and to the billing lawyer where appropriate.
- Supporting the setup of new electronic billing requirements for clients, including providing the matter and timekeeper information and, creating and modifying various invoice formats and setup of new phase and task code sets, when necessary.
- Performing project work, leading and co-ordinating or participating in projects as assigned.
- Other duties as assigned.
Requirements
- Post-secondary education in Accounting or Finance is an asset (College Diploma or University Degree).
- Minimum of 3 years of related experience, in a finance/accounting capacity for example: billing, collections and/or accounts receivable, preferably in a professional services firm.
- Familiarity/Experience with Aderant Expert or a similar accounting system would be an asset but not required.
- Ability to prioritize concurrent activities, follow through on open items and provide status updates, unprompted.
- Ability to synthesize complex issues in simple terms and be a pro-active communicator with key stakeholders: lawyers, management and staff.
- Excellent analytical and problem solving skills, demonstrated accuracy, detail oriented and well organized.
- Confident and professional manner when interacting with others.
- Flexibility to work overtime during peak billing periods (including but not limited to month-end, quarter-end, year-end, etc.).
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
- Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.
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