Hybrid Disaster Case Manager Supervisor

at Disaster Services

• Job title: Disaster Case Manager Supervisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $62,000 - $66,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Texas, United States

About the role

• Disaster Case Management Supervisor overseeing local DCM operations and ensuring survivor recovery success. Responsible for staff management, client monitoring, and maintaining operational guidelines.

Responsibilities

• Be responsible for supervision of Disaster Case Management (DCM) operations at the local Level
• Ensure that clear and concise communications and guidelines are implemented through regular meetings and onsite/virtual visits with the Disaster Case Managers (DCM’s)
• Monitor and evaluate DCM’s performance and effectiveness through feedback from LTRG teams and Clients
• Be responsible for the overall success of Survivor recovery in a timely manner
• Help to recruit, interview, train, develop and evaluate the DCM staff
• Explain and enforce existing DCMP forms, policies and procedures
• Implement and monitor performance goals and objectives and performance expectations for DCM’s
• Regularly monitor client files in the Data Management Systems
• Ensure case managers develop and maintain 35 client case load
• Perform periodic performance reviews for DCMs assigned to the team thru BambooHR
• Must review case files weekly

Requirements

• Minimum of five (5) years of experience in a related capacity
• Bilingual English/Spanish preferred
• Prior experience in managing the operations, services and activities of a recovery or relief project
• Ability to organize, coordinate, and manage multiple priorities and projects
• Ability to build, maintain and develop professional and support staff
• Proficiency in MS Excel, MS Word, MS PowerPoint and MS Outlook
• Must be computer proficient
• Able to travel at least 60% of the time (in the county/counties) affected
• Evening, night, and weekend work as required to meet client availability
• Ability to work cooperatively with other agencies and entities
• Ability to work with diverse communities
• Strong attention to accuracy and completeness
• Ability to organize, coordinate, and review the work of staff
• Strong written and verbal communication and presentation skills with the ability to present information individually, in small groups or in large sessions
• Ability to compassionately communicate with and assist survivors
• Ability to consistently meet deadlines
• Ability to multi-task and work in a stressful environment
• Ability to manage a team of 10 case managers, and coach for improved performance when necessary
• Must have the skillset to discipline direct reports with the assistance of HR when necessary
• Ability to work in a team/committee environment
• Successfully complete a background check & possible drug screening

Benefits

• employer-paid medical-dental-vision-LTD-Life insurance for the employee
• Prescription drug program
• dependent insurance available at the employee's expense
• Paid Time Off
• Paid Holidays
• retirement plan available
• 6% employer retirement contribution after 1 year continuous employee + 1000 hours worked