Senior CX Operations Analyst driving operational rigor and insights for customer experience at LiveRamp. Collaborating across teams to enhance efficiency and implement AI - driven solutions in multiple cities.
About the role
- Director leading planning & analytics for MOO's manufacturing and fulfillment operations. A strategic role aimed at optimizing performance through data and insights.
Responsibilities
- Develop the playbook for day-to-day planning and scheduling of our global manufacturing & fulfillment facilities
- Compile and analyze large datasets
- Develop insights and reporting that assist with C-suite, senior leadership, and manufacturing decision making
- Collaborate with the Data Engineering team on improvements to existing data sources and development of new data sources to support business needs
- Work with stakeholders from across the Operations team to understand where they may have unmet dashboarding and/or reporting needs, assist with prioritisation and development of new dashboards
- Manage & develop the Planning & Analytics teamSupport the Commercial teams in Ops-enabled revenue growth opportunities
Requirements
- Bachelor’s degree in STEM, Business, Economics or other quantitatively-heavy field; Advanced Degree in associated fields highly valued
- Operations Research, Statistics, and AI knowledge & experience a plus
- Industry experience working within ecommerce B2C or B2B companies and supporting Operations activity
- Proven people management capabilities and a track record of developing a team
- Experience working in a complex environment and managing and prioritising stakeholder requests and team workflows and priorities
- Knowledge and expertise with visualisation software spanning initial ad-hoc data analysis through to dashboarding
- Strong track record of working with complex/big data, deriving insight, and bringing about behavioural change within your existing or prior organisations
- An ability to paint a picture and tell a story from data in a way that is accessible to all potential stakeholders, including those who may not have a technical grounding
Benefits
- Occasional US UK travel may be required
Job title
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