Senior CX Operations Analyst driving operational rigor and insights for customer experience at LiveRamp. Collaborating across teams to enhance efficiency and implement AI - driven solutions in multiple cities.
About the role
- Director at PwC driving AI/ML initiatives and data engagements. Cultivating client relationships and promoting innovation across teams while mentoring the next generation of leaders.
Responsibilities
- Nurture sturdy client relationships through impactful engagement
- Foster a culture of innovation within the team
- Work with cross-functional teams to enhance service offerings
- Identify market trends to capitalize on emerging opportunities
- Promote leading practices in data analytics and machine learning
- Mentor team members to cultivate their professional development
Requirements
- Bachelor's Degree
- 12 years of experience
- Master's Degree in Computer Science, Engineering, Data Processing/Analytics/Science preferred
- Demonstrating thought leadership in AI/ML-powered services
- Leading large-scale AI/ML and data engagements
- Driving enterprise pursuits and crafting compelling proposals
- Developing and scaling AI/ML service capabilities
- Mentoring diverse, multidisciplinary teams
- Engaging C-level stakeholders for digital transformation
- Proven familiarity with agentic AI frameworks and tools.
Benefits
- medical
- dental
- vision
- 401k
- holiday pay
- vacation
- personal and family sick leave
- and more.
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