Director of IT Business Analysis leading teams for Employer Benefits integration and support. Develop strategies and facilitate performance culture in the organization.
Responsibilities
Develop strategies to achieve targeted business objectives.
Implement these strategies and follow through to successful conclusions.
Executes and maintains operating routines and metrics and is accountable for the operating results of the teams, including tracking and reporting results.
Facilitates a high-performance culture by aligning individual goals, differentiating performance through evaluation, recognition, and coaching and feedback (using/training others on GROW and STAR model practices), and managing performance improvement issues swiftly and appropriately.
Upholds a team culture that promotes accountability, first time right, consultative support and customer centric approach.
Uses data to understand what behaviors to coach staff to consistently deliver objectives, influence change, outlier analysis and improvement opportunities inside area of influence.
Collaborates with business partners to work across functional and organizational lines to understand the end-to-end customer experience and recommend improvements.
Requirements
10+ Years of experience with Employer Benefits Products (Leave, Life and Disability)
Experience leading high-performing teams
Familiarity with customer data integrations and their uses
Familiarity with industry product trends including expanded Statutory Absence offerings is preferred.
Customer relationship, vendor management or sales experience
Benefits
Other rewards may include short-term or annual bonuses
long-term incentives
on-the-spot recognition
Job title
Director – Customer Connections, Employee Benefits
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