Manager of Client & Product Solutions driving AI transformation for complex institutions. Collaborating with engineers and shaping R&D for Avantos AI.
About the role
- Data Integration Manager at ZOLL Medical, ensuring technical support and guidance for client integrations. Collaborates with partners on SDK setup and troubleshooting while managing relationship dynamics.
Responsibilities
- Serve as the primary point of contact during customer setup and go-live.
- Guide customers through SDK setup, configuration, and integration.
- Collaborate with engineering and product teams to maintain the knowledge base.
- Deliver training and documentation to partner technical teams.
- Act as a technical advisor for partner integrations.
- Build strong relationships with technical and business stakeholders.
- Provide frontline partner support, triage, and resolution.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 5+ years of experience in technical support, integration, or customer success roles.
- Background in software development and system integration.
- Proficient in debugging and resolving complex technical issues.
- Experience with Jira and Salesforce.
- Experience with healthcare IT systems, EMS workflows, or medical device data.
- Ability to travel up to 30%.
Benefits
- Details of ZOLL's comprehensive benefits plans are available at www.zollbenefits.com.
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