CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.
About the role
- Customer Success Manager assisting farmers using AI technology for farming efficiency and profitability. Ensuring training and support to maximize technology adoption and success.
Responsibilities
- Leverage your skills in customer success, communication, and problem-solving to help customers succeed using our technology.
- Ensure high-quality training, deployment, and implementation of technology across farms.
- Take significant ownership over customer support, resolving issues and ensuring success with our product.
- Own new farm onboarding and implementation function, helping technology integrate seamlessly with new farms.
- Execute and enhance our customer training procedures for easy learning of our technology.
- Perform regular check-ins with customers to ensure they see success and identify issues for feedback to sales and engineering teams.
Requirements
- Outstanding, customer-centric communication skills.
- Ability to communicate complex technology topics from our engineering team to our customers.
- Comfortable with tackling ambiguous, complex challenges.
- Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.
- Comfortable with frequent travel (up to 20% of time at farms in Northern California, 20% in Southern California, 20% in Washington).
- Experience working with ERP systems and CRMs (HubSpot, Salesforce).
- Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate.
Benefits
- Comprehensive Health, Vision, and Dental coverage, and we cover 100% of the premium
- Equity compensation as an early employee
- Close-knit and highly driven team environment
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