Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
About the role
- Customer Success Manager at l1r1 technologies improving client onboarding and satisfaction through CRM and customer engagement strategies. Hybrid role based in Berlin, focusing on customer retention and support.
Responsibilities
- Support during the onboarding phase of new customers to ensure a smooth start with our technology
- Assist in creating and updating customer records and documentation in the CRM system
- Contribute to developing and implementing strategies for customer retention and satisfaction
- Organize and deliver webinars, workshops and other customer training initiatives
- Handle customer inquiries and feedback across various channels
Requirements
- Practical experience in a customer-facing role
- Excellent communication skills in German and English
- Confident use of modern communication tools and platforms and basic knowledge of CRM systems
- Ability to explain complex topics clearly and a strong customer focus
- Analytical skills and a data affinity to evaluate customer feedback and identify improvement opportunities
- Independent, structured working style and ability to work in a team
Benefits
- Valuable insights into customer support and retention at a leading SaaS company
- An open corporate culture that encourages initiative and creative ideas
- Opportunities to grow, develop and be promoted within a team
- Hybrid work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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