Global Process Owner responsible for designing and harmonizing Customer Care processes. Leading transformation initiatives for the company’s global service operations.
About the role
- Consultor(a) de Sucesso do Cliente responsible for enhancing customer satisfaction and retention at LIV. Focused on educational accounts and collaboration with internal teams in Brazil.
Responsibilities
- Manage large accounts in the education sector and ensure customers feel they are receiving the highest level of customer service
- Be responsible for overall customer satisfaction and work to delight customers with our products and services
- Develop renewal strategies to ensure customers continue using our products and services
- Monitor the progress of each account and work to resolve any issues that may arise
- Collaborate with other internal teams to ensure customer needs and expectations are met
- Provide support in critical situations and ensure adopted solutions are appropriate for customers' needs and expectations
- Conduct regular meetings with clients to ensure we are meeting our contractual agreements and expectations.
Requirements
- Proven experience as a Customer Success Consultant, preferably in the education sector
- Excellent communication skills
- Ability to solve problems efficiently and assertively
- Ability to work in a team and collaborate with other internal areas
- Availability to travel and a valid Category B driver's license
- Affinity with the education and socio-emotional areas
- Knowledge of school operational dynamics.
Benefits
- Meal voucher or food allowance (you choose how to split them)
- Gympass to help you stay on top of your health
- Casual dress code
- Birthday day off so your birthday doesn't go uncelebrated
- One Friday off per month (or one day off per month, to be arranged with area management)
- Career development plan: we want to see you grow with us!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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