Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Administer order management processes for a range of luxury beauty brands at LUXASIA. Ensure timely delivery of stocks and assist with marketing requests while maintaining documentation.
Responsibilities
- Ensure that the order management process for each brand category was being followed.
- Set-up a new process as needed for new incoming brands
- Deploy stocks for each brand to consignment doors on a weekly basis based on the stockholding cap of each store.
- Updating of the stockholding analysis on a monthly/quarterly basis
- Ensures timely delivery of orders in complete and served in an accurate manner for both quantity and quality through proper coordination from sales to logistics (distribution).
- In-charge in processing marketing request on time for their sales activities and ensure proper documentation. Provides a serve and unserved items to the requestor.
- Process and coordinates the schedule of outright orders to warehouse based on PO cancellation.
- Prepare a report of serve and unserved outright orders.
- In-charge with other administrative task such as encoding of allocation to create an Outbound for the JV’s stocks allocation, sales events and store transfer.
- Triggers a quarterly pullout of non-moving stocks in the consignment doors by submitting an inventory to sales team.
- Serves as an internal audit team for warehouse key processes.
- May be assigned to do other duties and responsibilities beyond the job scope as needed.
Requirements
- Experience in Customer Service / or any related experience
- Analytical and Keen to Details
- System Analysis, Judgement and Decision Making
- Service Oriented
- Experience in SAP system
- Advanced Encoding Skills and knowledge in MS Office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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