Customer Support Specialist assisting clients with technical inquiries via phone and email. Collaborating with the team on customer escalations and industry standard Learnings.
About the role
- Gérer un portefeuille de clients pour un bureau d'assurance à Lyon ou Paris. Travailler dans un environnement collaboratif et inclusif pour fournir un excellent service client.
Responsibilities
- Interact with a wide variety of clients in the insurance sector
- Manage a client portfolio
- Ensure proper issuance of certificates and follow up on returns
- Monitor updates to insured amounts
- Update contact details of stakeholders
- Provide telephone support to clients
- Draft policy endorsements under the responsibility of Specialized Advisors
- Calculate premiums and process billing
- Follow up on payments and handle formal demand notices
- Work across the following lines: Motor, Liability (RC / RCD), DAB, and other risks
Requirements
- Proven experience in a similar role
- Strong interpersonal skills and ability to work in a team
- Autonomy, attention to detail, and customer service orientation
- Comfortable using Word and Excel
- English language skills would be an asset
Benefits
- Development opportunities
- High-value, meaningful work
- Supportive management
- Dynamic and inclusive culture
- Broad range of career opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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