Manager of Client & Product Solutions driving AI transformation for complex institutions. Collaborating with engineers and shaping R&D for Avantos AI.
About the role
- Customer Manager enhancing key customer partnerships and ensuring value in interactions across hospitality in New Zealand, Australia, UK, Japan, and Singapore.
Responsibilities
- Nurture key customer partnerships and ensure every interaction adds value
- Engage with customers as the face of the business
- Build client relationships and support them in their business goals
- Solve challenges alongside customers and generate excitement about the brand
- Deliver exceptional customer experience
- Collaborate closely with internal teams across sales, Customer Service and Technical teams to deliver tailored solutions that strengthen customer loyalty and drive long-term growth
Requirements
- Proven experience in account management, customer success, or a similar role
- Ability to build and manage strong, trusted relationships with customers
- Understand client needs and provide solutions that meet their business objectives
- Monitor account performance and identify opportunities for improvement or growth
- Exceptional communication, negotiation, and interpersonal skills
- Great organisational skills and proven ability to forward plan
- Be a team player, admin savvy, highly motivated and goal focused
- Ability to manage multiple priorities in a fast-paced environment
- A successful history of meeting company KPI’s
- Possesses the knowledge to understand business P&L’s and confidently report these to customers
Benefits
- Company vehicle + parking
- As much free coffee as you like at work
- 250g of beans to take home weekly in addition to online staff discounts for our products
- A great company culture with breakfast clubs, Friday drinks, and social events
- A free and confidential Employee Assistance Program
- An annual $200 wellbeing voucher
- A 12-week company paid parental leave policy
- Career development across multiple brands, Underground, Allpress & Asahi
- Structured development plan to support you on your journey
- A free access to LinkedIn Learning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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