Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
About the role
- Customer Experience Representative supporting Brevo’s CRM platform for users in North America. Manage client inquiries and provide technical support for efficient use of tools.
Responsibilities
- Manage and resolve daily client tickets via email and phone in a timely and professional manner
- Answer all incoming client calls with professionalism, using the appropriate tone.
- Ensure that clients’ questions and problems are addressed properly and in a timely manner.
- Handle challenging customers and escalate complex issues outside of the department when necessary.
- Strive to provide all customers with an exceptional experience by going above and beyond their expectations.
- Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs.
- Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
- Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.
Requirements
- Excellent written and spoken communication skills in English. Additional languages are a plus.
- Customer-focused with the ability to build strong customer relationships and instill confidence.
- At least 1+ year of experience in customer service.
- Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, and value highly collaborative teamwork and seamless integration into our supportive framework.
- Nice to have: 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms.
Benefits
- 20 vacation days to rest, recharge, and explore.
- Monthly lunch stipend to keep you fueled.
- Comprehensive health, vision, and dental coverage.
- Access to WellHub to stay active.
- Generous parental leave top-up of up to 22 weeks.
- Simple IRA with employer matching contributions to help you save for the future.
- International team-building trips to connect with colleagues worldwide.
- Opportunities to learn and develop your skills.
- Work in a collaborative, international team during an exciting growth phase.
- Join a bright, vibrant office where we grow together.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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