Global Process Owner responsible for designing and harmonizing Customer Care processes. Leading transformation initiatives for the company’s global service operations.
About the role
- Customer Experience Manager at DS Smith enhancing customer engagement in North EMEA region. Collaborating across teams and delivering exceptional customer experiences through innovative strategies and local insights.
Responsibilities
- Drive superior customer engagement across North EMEA
- Continuous improvement of relationships with strategic customers
- Collaborate with sales teams, designers, and the wider European CX network
- Facilitate workshops and webinars
- Localize insights spanning mega-trends and e-commerce
Requirements
- Business degree at BSC level or equivalent
- 5-7 years business experience, 4-5 years in commercial roles
- Experience in leading Customer Experience of large customers
- Experience with Microsoft Office, Microsoft Dynamic
- Strong communication and presentation skills
- Excellent language skills in English and one Baltic or Nordic language
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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