Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
About the role
- Customer Care Specialist managing claims and queries for health product customers. Collaborating with various departments to ensure customer satisfaction and continuous improvement.
Responsibilities
- Reporting to the Manager of Customer care, this role is the first point of contact for our customers
- Primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data
- Collaborate with other areas of the business such as Finance and Masterdata
- Raise claims within SLA, investigate to resolution, communicate outcomes
- Identify opportunities for continuous improvement
- Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately
- Coordinate and assist with audit requirements
Requirements
- Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment
- Ability to communicate at all levels within the organisation
- Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines
- Fully competent in oral and written communications
- Strong motivational skills
- Subject matter knowledge Customer Service skills
- Formal qualifications in Export and Customer Service
- Competent in using Excel/Word & Data Cubes
- Competent in using Database reporting repositories
- Excellent reporting skills
Benefits
- Equal employment opportunities for all current employees and applicants for employment
- Recruitment process confirmed by official Convatec email address
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Loss Prevention Customer Service Associate focusing on preventing store loss and ensuring a positive shopping experience. Collaborating with management and maintaining store safety standards.
Customer Service Professional assisting policyholders with insurance inquiries and upselling services. Requires Allstate Insurance experience in a part - time hybrid role.
Medical Information Customer Experience Specialist providing high - quality technical and medical information at Pfizer. Supporting inquiries in healthcare and ensuring regulatory compliance with a customer focus.
Customer Support Specialist providing technical support for vending machines and payment issues. Handling inbound customer communications and ensuring a professional response with attention to detail.
Customer Service Representative in Kevelaer engaging Dutch clients and facilitating sales processes. Offering customer support and ensuring accurate record keeping in compliance with organizational standards.
Join Lloyds Banking Group as a part - time customer support representative in Lincoln. Provide face - to - face support while learning and growing within the organization.
Operations Support Specialist supporting department workflow and managing productivity for ComPsych with a flexible hybrid schedule.
Tier 1 Support Agent supporting Pet Care software customers through email, chat, and phone. Triaging requests and resolving common issues while ensuring exceptional customer experience.
Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.