Global Process Owner responsible for designing and harmonizing Customer Care processes. Leading transformation initiatives for the company’s global service operations.
About the role
- Customer Care Representative supporting single site team activities in Road Safety Salt business at Cargill. Processing orders, resolving issues, and handling government contracts with customer service strategies.
Responsibilities
- Support a moderate scale of customer service activities for a single site team
- Contribute to optimizing and monitoring shipping, including processing complex orders from customers
- Resolving order issues, as well as administrating government bids and contracts
- Maintain systems and relationships that meet customer demand forecast
- Inform customers about order status, invoices, contract balances
- Execute customer service strategies
- Provide support to improvement projects
Requirements
- Bachelor's degree in a related field or equivalent experience
- Experience working with contracts such as government, legal etc.
- Experience in SAP
- Experience in Salesforce
- Experience with MS Suite and Adobe
- Open to potential travel up to 10%
Benefits
- Equal Opportunity Employer, including Disability/Vet
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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