Hybrid CRM Product Owner

at Luminor Group

• Job title: CRM Product Owner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €2,950 - €4,000 per month
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Riga, Latvia

About the role

• CRM Product Owner leading implementation and enhancement of CRM platform for Luminor, the leading independent bank in the Baltics.

Responsibilities

• Define and communicate the CRM migration strategy and roadmap
• Manage program requirements, priorities and backlog
• Collaborate and coordinate with internal stakeholders – IT, business, Operations – and external vendors
• Ensure data quality, accuracy and compliance with internal and regulatory standards
• Prepare documentation, training materials and user support guides
• Drive CRM adoption and promote continuous improvement initiatives
• Test, validate and oversee the CRM functionality to meet business needs

Requirements

• Proven experience in CRM implementation or enhancement and project management
• Strong understanding of CRM products, business processes and data management
• Strong decision-making, accountability and communication skills
• Orientation toward innovation and continuous improvement
• Excellent analytical and data-driven thinking
• Proficiency in Atlassian tools and Microsoft Office
• Experience with Salesforce and working in financial institutions are considered an advantage
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Benefits

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor