Bilingual Customer Service Representative assisting Spanish - speaking clients at Localiza&Co. Providing personalized, high - quality service and resolving client inquiries efficiently.
About the role
- Bilingual contact centre rep at CIBC resolving Costco credit card disputes by phone. Remote Agent@Home role with occasional on-site attendance and evening/weekend shifts.
Responsibilities
- Respond to incoming inquiries or requests from credit card clients in a pleasant, courteous, knowledgeable and professional manner
- Make outbound calls to clients to resolve disputes, educate on dispute handling process, or request additional information
- Gather information as required by Visa and MasterCard Operating Regulations to process and support chargeback
- Request and send customer correspondence and follow up with customers when necessary
- Resolve credit card application inquiries using Review, Secured, Duplication, Missing and Verification rules
- Process credit limit change requests using clear and empathetic judgment
- Take complete ownership of calls, providing friendly, courteous and professional service
- Participate in 5 weeks of training (in-class learning and on-the-job application)
- Work remotely under Agent@Home program and be available for occasional on-site attendance
Requirements
- Fluent in French and English (bilingual)
- Ability to work independently as an Agent @ Home with a secure workspace (room/office with a door)
- Wired Internet connection (minimum download 15 Mbps and upload 10 Mbps); satellite Internet prohibited
- Ability to attend primary work location within two hours’ notice for business-related purposes
- Flexible to work evening shifts, weekends and holidays (Contact Centre hours Mon–Sun, 8:00AM–12:00AM)
- Legally eligible to work at the specified location and, where applicable, valid work or study permit
- May be asked to complete assessments (attribute-based assessment, simulation, French proficiency, MS Office)
- Call Center, Client Service, Communication, Customer Experience (CX), Outbound Calls skills listed in job posting
Benefits
- competitive salary
- incentive pay
- banking benefits
- a benefits program*
- defined benefit pension plan*
- an employee share purchase plan
- a vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day paid day off
- spaces and technological toolkit to collaborate
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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