Marketing Communications Specialist developing marketing campaigns and supporting QBE’s Business Marketing team. Responsible for internal and external communications for both QBE and Elders Insurance brands.
IA
Hybrid Communication Coach, Corporate Training
Posted 5 months ago
About the role
- Communication Coach responsible for coaching agents on communication skills and improving NPS scores. Evaluating performance and conducting refresher trainings for advisors in a hybrid setup.
Responsibilities
- Evaluating agents and coaching them on communication and language proficiency
- Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor
- Identifying gaps in the skills set of the advisors and conducting refresher /remedial trainings on the top defect areas
- Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews
- Participating in Calibrations and achieving the variance targets laid down by the departments
Requirements
- Graduation is mandatory
- Relevant 2-5 years of auditing & coaching experience in a Contact Center environment
- Good in Excel and strong written and Verbal Communication and Presentation skills
- Proficient in designing training modules and delivering refresher/remediation trainings
- Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc.
Benefits
- Motivating the advisors to improve their service and voice quality and reiterating importance of NPS
- Designing and running campaigns to improve the overall NPS for the process
- Conducting Refresher training sessions for the advisors as per standard monthly targets
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Director of External Communications for GSK managing relationships with top - tier corporate media. Strengthening company reputation and communications strategy in a global biopharma context.
Officer, Philanthropy Communications developing donor communications for Save the Children, overseeing content production and supporting fundraising efforts in various forms.
Fellow in reputation management supporting public affairs and research efforts at a dynamic firm. Engaging in various projects with senior staff in a hybrid work environment.
Internal Communications Manager at Cohere developing and implementing communications strategies for over 500 employees. Ensuring employees feel informed and connected to the company's mission.
Communication Officer managing communication projects for ICRC in Nigeria. Engaging with key stakeholders and supporting content production for various media platforms.
Marketing Intern supporting Porsche Asia Pacific's marketing projects and communication campaigns. Coordinating marketing enquiries and assisting with various marketing - related tasks.
Communications and Digital Strategist enhancing CCJ's digital strategy and brand through social media, graphics, and digital media. Engaging campaigns and maintaining brand visibility for coalfield communities.
Communications & CSR Manager managing internal and external communications for a technology company. Driving brand visibility, employee engagement, and philanthropic initiatives in a hybrid setup.
Mass Communications Specialist at A21 developing email marketing strategies to engage supporters. Collaborating with global teams and crafting compelling messaging for various platforms.