Vice President overseeing site operations at Vantage Data Centers' North American campuses. Leading operational excellence and team engagement for exceptional service and reliability.
About the role
- Oversee support operations for corporate clients at Concord, a flexible loan servicing provider. Leading a team to ensure service excellence and data integrity in financial transactions.
Responsibilities
- Oversees daily client support and operational service delivery for corporate clients.
- Leads a team of support agents to ensure service excellence, accurate payment processing, and data integrity.
- Proactively manages and resolves corporate client inquiries and coordinates complex issue resolutions.
- Monitors client activity to identify and address potential issues proactively.
- Conducts regular audits of client files and processes to ensure accuracy and compliance.
- Tracks client support trends, transaction volumes, and team performance.
Requirements
- Education: Associate or Bachelor’s degree in Business, Finance, Accounting, or related field (or equivalent experience).
- Experience:
- 3+ years in client operations, support, or service delivery.
- 1–2 years in team leadership or supervisory roles.
- Language: Advanced English (required); Spanish fluency (strongly preferred).
- Technical Skills: CRM tools (HubSpot, Salesforce), Microsoft Excel (pivot tables, lookups), and ticketing systems (Zendesk, Jira).
- Core Competencies: Strong leadership, attention to detail, analytical thinking, problem-solving, and multitasking abilities.
Benefits
- Salary 31,000mx
- Voucher Bonnus 2,000mx
- Internet Bonus 400mx
- Medical Insurance
- Dental Insurance
- Life Insurance
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