Lead operational delivery and optimisation of collections and recovery strategies at Marshmallow. Ensure effective cash recovery while adhering to Consumer Duty principles.
About the role
- Commercial Collections Supervisor at Orion overseeing 1-90 day delinquency team and enhancing collection effectiveness. Key responsibilities include supervising staff and managing client-related collection issues.
Responsibilities
- Orion, A Concord Company is a leading provider of credit administration and loan servicing solutions in capital markets, delivering innovative financial technologies that support a wide range of specialty finance clients.
- As Commercial Collections Supervisor is responsible for overseeing all collection activities and ensuring optimal performance of the 1-90-day delinquency team.
- This role focuses on supervising and training staff, reviewing contracts, and coaching team members to enhance their collection effectiveness.
- The supervisor conducts interviews, manages performance reviews, addresses complaints, and removes operational roadblocks to support team success.
- As the primary point of contact for client-related collection issues, the supervisor provides guidance and recommendations on accelerated collection efforts when necessary.
- This role also manages the delinquency portfolio by building and updating reports, and leading delinquency calls directly with clients to drive resolution and recovery.
Requirements
- Education and Experience: Bachelor’s degree in relevant field or a minimum 5 years of experience working in and managing collection personnel; or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
- Leadership & Team Management: Demonstrated ability to lead by example with strong coaching, mentoring, and conflict resolution skills. Must possess a positive attitude and the ability to foster a collaborative team environment.
- Analytical Skills: Proficient in analyzing data and managing reporting tools to monitor performance and identify trends.
- Communication & Client Relations: Excellent verbal and written communication skills with a strong ability to manage client relationships and resolve escalated issues professionally.
- Regulatory Knowledge: Working knowledge of relevant regulations including FDCPA, Rosenthal Act, OFAC, ECOA, SCRA, BSA/AML, GLBA, and UDAAP.
- Skip Tracing Expertise: Strong research abilities with demonstrated effectiveness in skip tracing techniques.
- Technical Proficiency: Skilled in using various software applications including MS Word, Excel, lease and loan servicing platforms, credit bureau tools, Accurint, TLO, and other skip tracing resources.
- Professionalism & Organization: High ethical standards with the ability to prioritize tasks, organize work efficiently, and maintain attention to detail in a fast-paced environment.
- Required Qualifications: CLFP Certification
- Equipment Finance Experience
- Working knowledge of repossession and litigation
Benefits
- Competitive Salary
- Guaranteed Bonusses
- Grocery Tickets
- Medical Insurance
- Life Insurance
- Dental Insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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