Intern supporting Customer Success team addressing user inquiries and assisting with system usage in a hybrid role at a construction tech company.
About the role
- Product Delivery Manager driving success in Collinson's Client Travel Ecosystem through strategic client engagement and product adoption.
Responsibilities
- Driving client product engagement, adoption, and trust through the successful implementation and ongoing optimization of our Product Delivery strategy.
- Support product delivery outcomes by aligning with multiple strategic clients.
- Champion the client voice.
- Support tailored client product roadmaps in partnership with Global and Regional functions.
- Support adoption and migration efforts on behalf of global clients and across client ecosystems.
- Foster cross-functional alignment with Commercial, Operations, Product, Partnership, Tech, and GTM teams.
- Contribute to product-market fit decisions.
- Lead special initiatives as required.
Requirements
- Currently a manager, or aspiring to be a manager, in Product Delivery.
- Good experience in Product, with a passion for solving client-real world problems through insight led, scalable ways of working.
- Energy, strategic thinking, and a hands-on mindset.
- Thrive in fast-paced, cross-functional environments.
- Collaborative with teams across Commercial, Operations, Partnerships, Product, Tech & Data, Product Marketing, and Design.
- Excited by innovation opportunities and comfortable challenging long-standing assumptions.
- Bi-lingual (US English, and Latin American Spanish) required. Portuguese a plus.
- Strong communicator and facilitator, adept at navigating complex stakeholders.
- Proven results in a Client Success or Product Delivery role, ideally within a high-growth or product-led B2B environment.
- Understanding of Client Product-Led Growth and how it supports sales, retention, and our roadmap development.
- Familiarity with agile delivery models.
- Comfort working across global and virtual teams, with appreciation for regional nuance and cultural dynamics.
Benefits
- 100% employer paid medical, dental, life & LTD insurance for employees
- 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
- Supplemental Insurance including STD, additional Life
- Priority Pass Membership
- Global Mentoring Program
- Wellness Programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager at Fortanix ensuring customer satisfaction and driving adoption of their data security solutions in the APJ region. Collaboration with teams to enhance customer relationships is key.
Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
Customer Success Manager engaging clients on their digital transformation journey with HPE solutions, ensuring optimal service adoption and customer satisfaction throughout their journey.
Customer Success Specialist guiding new customers through onboarding and building relationships. Focused on client engagement and retention in the property industry.
Customer Success Specialist in the real estate sector, providing onboarding and customer support. Focused on enhancing user experience and driving client retention.
Client Success Director managing strategic relationships for a property intelligence company. Driving client engagement and ensuring long - term retention with measurable outcomes.
Customer Success Manager for Sydney team driving customer activation and retention across built world industries, collaborating closely with Sales, Account Management, and Support teams.
SMB Customer Success Manager driving activation, retention, and growth across a portfolio at Sitemate in the tech industry with a focus on customer engagement.