Hybrid Client Solutions Manager

at Aleph Group, Inc

• Job title: Client Solutions Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, Jakarta, Indonesia

About the role

• Client Solutions Manager managing advertising campaigns for Pinterest in Indonesia. Building client relationships and providing strategic advertising consultations.

Responsibilities

• Manage and grow post-sale client relationships with top-tier advertisers.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
• Serve as external product consultant educating clients and their agencies on product solutions and best practices for Pinterest, and ultimately grow existing business partnerships.
• Manage significant global structures and scaling challenges with the main objective to ensure continued customer success and growth.
• Analyze campaign performance data, creatives, and products to offer clients data-driven business insights and at the same time identify new opportunities and strategies to grow customers’ business (e.g. entering new markets, and launching new products or product updates).
• Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization, provide step-by-step consulting and guidance from planning to execution of new solutions.
• Capacity to offer hands-on campaign setup and management services.
• Resolve clients’ issues proactively, efficiently, and support by implementing solutions that prevent future problems.
• Serve as a subject matter expert shedding light on industry trends and insights.
• Work closely with teams of Account Leads, Industry Directors, Market Leads, Design & creative, Data, and Analytics.

Requirements

• A Bachelor's degree or higher, preferably in Marketing, Economics, Social Sciences, or similar.
• Expertise in Performance Marketing (media buying and management): user acquisition with exceptional abilities to follow and reach KPIs.
• Deep understanding of Pinterest Ads Manager or similar platforms.
• Detail-oriented and able to successfully manage and execute multiple projects simultaneously.
• Ability to efficiently communicate internally and externally with excellent communication skills in English.
• Extensive expertise in social media advertising and data analytics.
• Experience with media planning, budgeting, and execution of 7-figures media budgets in top-tier markets (US, CA, CEE, MENA, APAC, LATAM)
• Proven Industry expert in eCcommerce.
• Proactive attitude with excellent project management, organizational, and analytical skills, including excellent excel skills.
• Strong knowledge of Product Unit Economics, Customer Segmentation Analysis, and how key product metrics affect the revenue (Retention Rate, ARPU, ARPPU, LTV)
• Knowledge of modern attribution and tracking solutions such as Appsflyer, Adjust, Amplitude, Google Analytics Universal, GA4, and Tableau is a strong plus.
• Growth hacking mindset
• Outstanding knowledge of trends, markets, and opportunities.
• Experience diagnosing and solving technical problems with product and engineering teams is a big plus