Client Service Representative providing exceptional support for international clients in B2B technology services. Requires fluent French and English in a hybrid work model.
About the role
- Customer Service Specialist managing post-sale relationships with large corporate clients in Italy. Join Nexi to innovate digital payment solutions in a collaborative environment.
Responsibilities
- listen to the customer's needs: your relationship with the Customer must be a sentinel of new business opportunities
- for post-sales issues: address and follow up on their resolution; return appropriate feedback to the Customer
- monitor the quality of service (KPIs/SLAs)
- set-up/coordinate Service Meetings
- manage special business initiatives (e.g. upgrade POS, advanced reporting development, etc..)
Requirements
- Customer obsession mindset
- desire to know and learn Nexi solutions and be promoters towards customers
- good communication skills (both written and verbal)
- organizational skills (e.g. time/escalation management)
- problem solving
- negotiation ability (vs internal/external stakeholders)
- good ability to manage internal/external pressures
- good team player
- Even if you don’t check every box, your unique potential and willingness to learn could set you apart
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Head of Support managing post - sale technical client services for Broadridge's Sentry business. Responsibilities include installation, troubleshooting, and team management within a cloud - based software environment.
Home Builder Finance Banking Assistant providing support to Relationship Managers and handling customer requests. Duties include preparing documents, maintaining records, and assisting with service transactions.
Senior Client Service Manager I supervising a team for client reporting at TIAA Global Capabilities. Ensuring accuracy in reports and managing team performance in Pune, India.
Client Services Manager II at TIAA enhancing client satisfaction and operational efficiency in retirement benefits. Collaborating with partners to implement business plans and managing administrative tasks.
Client Services Manager enhancing client satisfaction and operational excellence for retirement benefits. Managing client relationships and administrative activities with institutional clients.
Regional Director overseeing HRP and ERP service delivery across UK, Africa, and Middle East for TydeCo. Leading teams to ensure client satisfaction and operational excellence in a strategic role.
Client Service Administrator providing critical support to retirement and private wealth clients. Performing clerical and administrative tasks to assist with client account retention and service excellence.
Client Services Consultant at WorkNest providing onboarding and training support for HR software clients. Working in a hybrid, collaborative environment based in Glasgow.
Manager Client Services at Pulse Advertising overseeing social media strategies and client relationships. Collaborating with internal teams to deliver impactful campaigns and report performance metrics.