Director of Contract Manufacturing Engineering at Thermo Fisher driving cost - out strategy across Asia. Building partnerships and improving operational performance in the manufacturing network.
About the role
- Client Director at OAK’S LAB managing US client relationships and driving business growth. Building trust with stakeholders and leading strategic initiatives in a hybrid setting.
Responsibilities
- Take full ownership of a portfolio of US clients across startup and scaleup stages.
- Serve as the primary management contact from OAK’S LAB, building deep, trusted relationships with founders, executives, and product leaders.
- Drive renewals, expansions, and upsells that create mutual long-term value.
- Develop a deep understanding of each client’s business goals, ensuring OAK’S LAB is positioned as a long-term strategic partner.
- Maintain visibility into client satisfaction to ensure top-tier retention and NPS scores.
- Own revenue and retention targets for your accounts.
- Work with the COO to structure contracts, pricing models, and budgets.
- Partner with the CEO and sales team on closing new business opportunities.
- Lead high-stakes proposal processes from start to close.
- Collaborate closely with Product, Design, and Engineering leadership to ensure client feedback informs ongoing delivery improvements.
- Participate in internal product syncs, providing insights into client goals, risks, and opportunities.
- Support delivery teams in strategic communication with clients.
- Advise clients on how to further leverage OAK’S LAB’s capabilities to achieve business outcomes.
- Represent OAK’S LAB as a trusted advisor at regular management check-ins, alongside important workshops and key milestone meetings.
Requirements
- 5+ years of experience in client management, sales, or consulting roles at a digital product agency, software consultancy, or tech firm.
- Proven record of expanding client accounts and exceeding growth targets.
- Solid understanding of the software product development lifecycle, from discovery to delivery.
- Strong commercial acumen with experience managing revenue, renewals, and budgets.
- Confidence in leading negotiations in contracts, pricing, and long-term partnerships.
- Ability to think strategically about how technology can unlock business value.
- Exceptional communication skills, with the ability to engage confidently with senior stakeholders.
- Naturally persuasive with the ability to balance diplomacy with commercial assertiveness.
- Exceptional relationship builder who earns trust quickly and fosters long-term partnerships.
- Comfortable collaborating with cross-functional teams across product, design, and engineering.
- Highly organized, bringing clarity and structure to complex client relationships.
- Strong project management skills, able to assign, track, and follow up on key tasks to ensure accountability and execution.
- Brings order and focus to dynamic environments, ensuring both client expectations and internal priorities stay aligned.
- Confident in guiding delivery teams, making sure responsibilities are clear and actions are completed on time.
- Strong analytical mindset with data-driven decision-making.
- Energized by fast-paced entrepreneurial environments.
- Proactive problem solver who takes initiative and doesn’t wait for direction.
Benefits
- Flexible working hours
- Hybrid working environment
- 26 days off + 1 additional day for every year working with OAK’S LAB (capped at 30 days)
- Top-of-the-line MacBook and hardware budget
- Budget to spend on your growth (books, courses, conferences)
- Free English lessons
- Team bonding, happy hours, online games, annual offsite trips
- Outside of work activity clubs (yoga, traveling, football, tennis, etc.)
- Snacks and drinks in the office, weekly lunch, monthly breakfast
- Landmark office right on Old Town Square (dog-friendly)
Job title
Job type
Experience level
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Not specified
Degree requirement
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