Associate in Technology Strategy Consulting at PwC, developing and implementing strategies for business growth. Analyzing market trends and assisting clients in technology investments and initiatives.
About the role
- Bilingual Chat Specialist joining CIBC's Chat & Social Media Contact Centre team. Supporting strategic objectives and ensuring optimal client experience through online and mobile banking channels.
Responsibilities
- Join CIBC’s Chat & Social Media Contact Centre team
- Support the Contact Centre strategic objectives
- Ensure an optimal client experience when using online and mobile banking channels
- Respond to customer inquiries, complaints, guidance and troubleshooting
Requirements
- Experience in having a typing speed of at least 50 WPM
- Fluency in French and English
- Ability to work independently in a private and quiet workspace
- Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate
- Problem Solving skills
- Client Service Skills
- Multitasking abilities
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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