Customer support professional providing assistance with products and services at Positivo Tecnologia. Involves client interaction, problem - solving, and adhering to protocol standards.
About the role
- Provide administrative support to call center staff at Proctor Loan Protector. Handle overnight requests, email inquiries, and multi-software tasking to support lender-placed insurance services.
Responsibilities
- Provide support to call center staff and report to Call Center Manager
- Handle all overnight requests for the call center team
- Respond to and handle email inquiries
- Multi-task between various software programs to complete tasks
- Perform analytical and quality-control checks on work
- Maintain confidentiality and follow safety/security procedures
- Perform other duties as assigned
Requirements
- High School Diploma/GED
- Proficient with MS Office Suite
- Excellent interpersonal communication skills
- Ability to maintain a high level of confidentiality
- Ability to multi-task between various software programs
- Solid analytical skills
- Problem solving, planning/organizing, interpersonal, written communication, quality control, adaptability, safety and security competencies
- Physical requirements: repetitive motion; manual dexterity and arm/upper body range of motion for keyboard, mouse and telephone 7-8 hours per day
- Physical requirements: speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
- Physical requirements: vision sufficient for use of a computer monitor
- Sedentary position; ability to sit at a desk 7-8 hours per day
Benefits
- Excellent growth and advancement opportunities
- Competitive pay + time off
- Generous benefits package: health, dental, vision, 401(k), etc.
- Education assistance: tuition reimbursement assistance, student loan repayment assistance, scholarships for dependents of teammates
- Employee Stock Purchase Plan (ESPP)
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Paid Time Off and Holidays
- Preferred Partner Discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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