Senior Channel Manager responsible for recruiting, enabling, and growing business partners for BPOD latam. Achieve sales objectives while overseeing training initiatives and performance metrics in São Paulo.
About the role
- CAD System Manager at Motorola Solutions supporting, administrating, and optimizing CAD/Mobile systems for public safety agencies; leads operational efficiency and incident resolution.
Responsibilities
- Provides tailored technical customer operations support
- Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
- Executes customer operations policies and procedures
- Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
- Initiates problem solving action and follows through to resolution
- Performs root-case analysis of problems to formulate and recommend improved alternative operations
- Leads process improvement initiatives
Requirements
- Candidates must be within commuting distance of Tampa, FL
- Minimum of a high school diploma or equivalent required, Bachelor's degree preferred
- 3+ years of IT or public safety experience
- 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
- 3+ years of Public Safety Applications experience involving CAD/Mobile, and other emergency 911 center equipment greatly preferred
- Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
- Experience creating positive working relationships with customers and application end users
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
- Excellent verbal and written communication skills
- Comfortable working both alone and in a team environment
- Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
- Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
- Experience with Public Safety Applications including CAD and Mobile
- Ability to troubleshoot application system issues including hardware, network and third-party components
- This position is subject to CJIS fingerprint background check administered by Motorola Solutions Inc. customers
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
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